Please note: 

CPFT does not operate, commission (pay for) or manage Peterborough City Hospital, Hinchingbrooke Hospital or Stamford Hospital. These three hospitals are run by a separate Trust: North West Anglia NHS Foundation Trust (NWAFT). To contact the NWAFT's PALS team, please e-mail Nwangliaft.pals@nhs.net or call 01733 673 405. The NWAFT PALS webpage can be found here.

Important message if you are using PALS:

When you get in touch with PALS please can you supply the following information:

  • Patient's full name
  • Patient's date of birth
  • Patient's NHS or patient number (if known)
  • Patient's address with postcode
  • Patient's telephone / mobile number
  • Patient's registered GP surgery
  • Department, unit or ward connected to your concern

The above information will help us speedily trace patient details. Many thanks for your help.


Patient Advice and Liaison Service (PALS)

As a service user, relative or carer using Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) services, sometimes you may need to turn to someone for help, advice, information and support.  

This is where the Patient Advice and Liaison Service (PALS) can help. We provide confidential advice, information and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS, our Trust and other local organisations.

PALS is confidential, and can be contacted onfreephone  0800 376 0775 (please note this is not an emergency telephone line) or you can email the team on PALS@cpft.nhs.uk between 9am and 5pm, Monday to Friday. You can also call the team's landline number at 01223 219444.

Due to ongoing work in relation to the pandemic, the phone lines will only be operating a answerphone messaging service currently. Please leave us a message, including your details so we can get back to you, and we will respond within two working days. 

You can also write to the PALS Service at:
Elizabeth House
Fulbourn Hospital
CB21 5EF
Freepost address CPFT PATIENT EXPERIENCE (all capitals).

If you wish to make a complaint you can find details of our complaints service here.


The page was last updated on 25 November 2020 by andrew.redhead.


Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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