Please note: 

CPFT does not operate, commission (pay for) or manage Peterborough City Hospital, Hinchingbrooke Hospital or Stamford Hospital. These three hospitals are run by a separate Trust: North West Anglia NHS Foundation Trust (NWAFT).

To contact the NWAFT's PALS team, please e-mail Nwangliaft.pals@nhs.net or call 01733 673 405. The NWAFT PALS webpage can be found here.

Covid-19 (Coronavirus) update on Patient Advice and Liaison Service (PALS):

The NHS is facing significant challenges during the Coronavirus (Covid-19) outbreak. All Trust staff are meeting this challenge and supporting our clinical teams in various ways to maintain a good quality of care for our patients. We recognise that the rapidly evolving situation is causing uncertainty and we appreciate your support and understanding at this challenging time. We will endeavor to maintain services as much as possible while protecting our patients/ service users, carers and staff. However, the Trust has made the decision, in order to support the clinical teams, that the Patient Advice and Liaison Service will be temporarily closed. The complaints service is still operating, however, in line with national guidance from NHS England and NHS Improvement, the complaints process has been changed to help manage the emergency response to Covid-19. During this time, all complaints received will be logged and reviewed, but capacity to progress cases will be limited and, in some cases, the investigation process may be suspended until further notice. For further information please click here. We apologise for any inconvenience caused and thank you for your co-operation during this difficult time


The page was last updated on 07 April 2020 by aji.kuriakose.


Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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