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Involvement encompasses many activities and it is likely that it will look different for different services. The aim of this page is to be a resource for clinical staff who want to develop an involvement plan for their service. If you are thinking about involving people, the NHS participation resources and the Coalition for Collaborative Care are good places to start researching for information and ideas. If you would like to discuss your plans please get in contact with anna.tuke@cpft.nhs.uk  

CPFT involvement vision

Included here are 10 points to think about when considering involvement 

1.  Co production is a term commonly used to describe good practise in involvement. There are different types of involvement. The Ladder of Involvement will help you think about the different types of involvement and when it is appropriate to use them. 

2.  What are the reasons for involving people and what are you wanting to achieve. The National Standards of Involvement (4Pi) will help you think about this. Be comfortable that you may not, at the beginning be entirely sure. It is fine to work with people who you want to involve, to understand what it is that is needed, and good practise to involve people early on. Involving people who have used services and their families will help you consider this from their perspective as well as the clinical perspective.

3. What involvement activities will best achieve what you want - are you looking to establish a service user and carer forum for your service, to hold a focus group , asking  people to be part of a Quality Service Improvement Redesign or governance meeting, to do some pathway mapping or ask for some help around designing leaflets. When looking at service specific issues, the most meaningful and helpful involvement will come from people who have used your specific service.   

4. If you would like to involve people on interviews, it is best practise to involve people (patient, service users and families) who have specific experience of using your service. This will ensure that the people who use your service are placed at the heart of the recruitment process. An interview booklet has been developed which empowers and enables teams to work specifically with individuals who they would like to be part of their team's interview process. This booklet will ensure that people are resourced to and trained for the interview process and will be available shortly. In the meantime if you would like to include people who have used services and / or their carers on interviews, please get in contact with anna.tuke@cpft.nhs.uk 

5. Reimbursement. Some activities will require travel expenses, others will require the payment of travel and payment for time. CPFT has a clear policy around payment for involvement activities which is included in the information below. Be clear at the beginning what reimbursements you are offering people. If you have any questions around payment please get in contact with anna.tuke@cpft.nhs.uk

6. Be clear about what you require from the person. Consider what experience are you looking for? If you are looking to address clinical service issues it is best to use people who have had specific and relevant experience of that service. Are there any specific skills that you would like people to have? What is the commitment that you require? Is one person enough? Do they need to have had a DBS and Occupational health screening and what is the length of time you are looking to involved people. If you are looking for people who have had DBS and occupational health clearance members of the  Participation and Partnership Forum have all completed these. Creating an advert to involve people is a good way to clarify your thoughts. An example of a generic advert is included below. For further information contact anna.tuke@cpft.nhs.uk.   

7.  Creating a contract of involvement clearly stating what is needed for the role can help clarify the role you are looking for and understand what support may be needed. This is especially important if the involvement work is likely to be on going as opposed to a one off event. Within the contract of involvement providing clear information about payment and any other support that will be offered is important. An example of a generic contract is included below. For further information contact anna.tuke@cpft.nhs.uk  

8. Advertising involvement opportunities. Knowing what experience you would like will help identify what is the best way to advertise involvement opportunities. If you are looking for people who have experience of using your services the best place to advertise maybe in the waiting room or by promoting involvement as part of a standard appointment letters. The advert below can be used to promote and direct people to CPFT's involvement page. Members of the Participation and Partnership Forum and CPFT volunteers have DBS and Occupational Health Clearance. CPFT membership can also be used to advertise involvement opportunities.  Other alternatives are to work with established organisations such as the sun network (mental health only), www.healthwatch, rethink mental illness, (carers of people with mental health conditions). Working collaboratively with other organisations who are working with the specific groups you are interested in involving is helpful. If you would like to discuss your ideas please get in contact with anna.tuke@cpft.nhs.uk.

9.  At the core of involvement are the relationships which we build with the people who get involved. How will you build this relationship? Who will be the named person who links with them? What will be in their induction pack? How will you offer supervision and support? In the same way you would consider what a new staff member would need to feel valued and supported it is important to consider this  when you involve people. 

10. Talk to the people who are involved to find out how they would like to be kept updated on progress. This could be in the form of You said - We did posters / flyers. If your service has a webpage on the public website you could use this  to promote the changes that you are making. If you are meeting regularly this can form part of your agenda. 

The page was last updated on 14 February 2020 by carers.editor.

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